Privacy Policy for Mysaa Mobile App

Introduction

This Privacy Policy governs how we (“Mysaa”, “Company”, “we”, “us”, or "our") collect, use, share, and process your information that you provide to us through your use of the Mysaa mobile application and website (www.mysaa.life) in the course of providing services (“Services”) as defined in our Terms and Conditions.

Mysaa respects your privacy and seeks to comply with applicable legal requirements in respect of data collection, processing, and transfer. Please read this Privacy Policy carefully. By accessing or using the Mysaa website or mobile app, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use the Mysaa website or mobile app.

Personal Information

Personal information is information that can be used to directly or indirectly identify you. It includes de-identified data that, when linked to other information available to us, would enable us to identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify you through it even in conjunction with other information.

Sensitive Personal Data or Information

“Sensitive Personal Data or Information” includes details such as passwords, financial information (bank account, credit card, or other payment details), physical, physiological, and mental health conditions, sexual orientation, medical records, biometric information, and any detail related to the above as provided to or received by Mysaa for processing or storage.

Collection of Information

• Contact information: Name, address, contact details, email ID, phone number.
• Demographic information: Gender, age, date of birth, marital status, nationality.
• Usage data: Search history, appointment history.
• Medical records and history.
• Physical, physiological, and mental health condition.
• Data regarding medical qualifications, registrations, and certifications (for practitioners).
• Any additional information you voluntarily provide to Mysaa.

Use of Information

• Providing and improving our Services.
• Analyzing and researching for the development of commercial solutions.
• Addressing your requests, queries, and complaints.
• Sending notices, communications, alerts, and offers related to our Services.
• Technical administration and customization of the website/app.
• Research, analysis, and statistical purposes.
• Facilitating patient appointments through our SPOC (Single Point of Contact) system, which ensures end-to-end support during the appointment process. The SPOC manages appointment details, doctor availability, patient preferences.

Sharing of Information

• Service providers: Companies providing services on our behalf such as website hosting, data storage, email services, and customer services.
• Business affiliates: Entities within the Mysaa - Acintyo Group.
• Regulatory authorities: Government and law enforcement officials for compliance with the law.

Cookies

Mysaa uses “Cookies” to store your preferences, previous activities, browsing activities, profiling, and tracking behavior on the website. By visiting Mysaa, you acknowledge, accept, and expressly authorize the placement of cookies on your web browser.

Security of Information

We have implemented necessary precautions to protect your Personal Information, including managerial, technical, operational, and physical security measures. We ensure that your information is treated securely and in accordance with this Privacy Policy.

Data Retention

We retain your personal information as long as necessary to provide our Services or as required by law. If you close your account, we may delete your data but may retain it if necessary to prevent fraud or future abuse or for other legitimate purposes.

User Rights

You have the right to withdraw consent, correct, or update your personal information. You may contact us at connect@mysaa.life for any such requests.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon publishing the revised Privacy Policy. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Information

For any questions about this Privacy Policy or Mysaa’s information collection, use, and disclosure practices, you may contact us at:

Grievance Officer:
Email: grievance@mysaa.life

General Queries:
Email: connect@mysaa.life

Address:
B4, IDA, Gandhinagar Road-5, Kukatpally, Hyderabad - 500073, India

By using the Mysaa platform, you agree to this Privacy Policy.