Introduction
Welcome to https://www.mysaa.life/ (“Website”) and the mobile application Mysaa (“App”), collectively referred to as the “Platform.” Please read these terms and conditions carefully before using this Platform.
The Platform is operated by Acintyo Local Oriented Customer Applications Pvt Ltd, having its registered office at B4, IDA Gandhinagar Road-5, Kukatpally, Hyderabad, and its affiliates (hereinafter referred to as the “Company,” “us,” or “we,” which expression shall mean and include its officers, successors, and permitted assigns).
Services Provided
The Company is engaged in telemedicine care, home care, physiotherapy services, and pharmaceutical services, providing healthcare services remotely. Through the Platform, we provide you services including but not limited to:
Medical Disclaimer
BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT WE DO NOT PROVIDE ANY MEDICAL ADVICE THROUGH THE PLATFORM. ANY INFORMATION ON THIS PLATFORM IS NOT INTENDED OR IMPLIED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALL MEDICAL ADVICE, DIAGNOSIS, AND TREATMENT ON THE PLATFORM ARE PROVIDED THROUGH REGISTERED MEDICAL PROFESSIONALS.
Acceptance of Terms
By using our Platform, you confirm that you accept these Terms of Use and agree to comply with them. If you do not agree to these terms, you must not use our Platform. We recommend that you print a copy of these terms for future reference.
Applicability
These Terms of Use shall apply to all users (including but not limited to healthcare professionals and patients) who have registered with us. By using the Platform or the Services, you signify your acceptance of the Agreement and your agreement to be legally bound by the same.
Changes to Terms and Services
We may amend these terms and the Services provided on the Platform from time to time. We may choose to notify you of any changes to the Terms of Use or our Services as and when required.
Suspension or Withdrawal
We do not guarantee that our Platform or any content on it will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Platform for business and operational reasons.
Access and Account Security
You will need to register to use our Services. Your username and password are for your personal use only and are not to be shared with others. You are solely responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.
Safety and Security Guidelines
You are responsible for the safety and security of healthcare service providers visiting your premises. The Company and the healthcare service provider have the right to refuse services at your premises if there are safety and security concerns.
Interaction on the Platform
Any interactions and associated issues with other users of the Services on the Platform are strictly between you and the other users. The Company is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and other users.
Use of Functions and Materials
We are the owner or the licensee of all intellectual property rights in our Platform and in the functions and material published on it. You may print off and download extracts of any page(s) from our Platform for your personal use only.
Representations and Warranties
Liability
We exclude all implied conditions, warranties, representations, or other terms that may apply to our Platform or any content on it. We will not be liable to you for any loss or damage arising under or in connection with the use of our Platform or reliance on any content displayed on our Platform.
Payment Terms and Conditions
You will pay the Company at the time of confirming your healthcare service requirements at the rates set out on the Platform. Payment will be made through a payment gateway, and no cash payments to practitioners are permitted.
Service Cancellation and Refund Policy
You may cancel your Services before the practitioner departs for providing the services. The Company may refund the amount paid by you at its sole discretion.
Refer and Earn Program
The Refer and Earn program allows registered users to earn referral coins by referring new users to the Platform. The terms and conditions for the program are specified on the Platform.
Limitation of Liability
To the fullest extent permitted by law, under no circumstances will the Company be liable for any direct, indirect, incidental, special, or consequential damages resulting from any circumstances related to the Platform and/or Services.
Force Majeure
We will not be responsible for any delay or failure to comply with our obligations under these Terms of Use due to any event or circumstance beyond our reasonable control.
Termination
In case of non-compliance with the Terms of Use or Privacy Policy, the Company reserves the right to immediately suspend or terminate your access to the Platform.
Governing Law and Jurisdiction
These Terms of Use are governed under the applicable laws in India. The courts of Hyderabad, India, shall have exclusive jurisdiction towards any disputes arising between you and us.
Contact Information
For any issues with respect to the Platform or the Services, including any discrepancies and complaints with respect to processing of information, please contact and report to technical support at grievance@Mysaa.life.
Severability
If any provision of these Terms of Use is held to be unenforceable, the remainder of these Terms of Use shall be interpreted as if such provision were excluded and shall be enforceable in accordance with its terms.
Notices
All notices and other communications required or permitted hereunder shall be sent by e-mail to legal@Mysaa.life.
Indemnity
You agree to defend, indemnify, and hold the Company harmless against any claim, action, damage, loss, liability, cost, charge, expense, or payment arising from your breach of these Terms of Use or any violation of law.
Other Important Terms
These Terms of Use do not create any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between you and us. We may assign, transfer, or sublicense any or all of our rights or obligations under these Terms of Use without restriction.
By using the Mysaa Platform, you agree to these Terms and Conditions.